Tenacore is quickly becoming one of the top medical equipment sales, service and repair companies in the industry. When you work for Tenacore, you become part of the family; a family dedicated to providing hospitals with the quality equipment and service they deserve to bring quality of care to their patients. We are looking for individuals that can exemplify our motto: Quality at the Core. We currently have openings for the following positions:

  • Sales Account Manager

    Job Description
    About Us:
    Tenacore partners with healthcare facilities to provide solutions for medical equipment service and sales. Our focus is primarily on vital signs monitoring, fluid delivery, perioperative, and respiratory therapy products.
    Positions available for Account Manager
    The Account Manager is an office-based sales representative responsible for establishing and maintaining customer relationships, meeting sales quotas within designated territory and representing the business in a professional manner. Key responsibilities in development of new accounts, nurturing existing accounts, and coordinating with all stakeholders to ensure a positive customer experience and outcome.

    Duties and Responsibilities
    This role involves conducting cold calls, coordinating with customers via email, and performing site visits to proactively identify sales opportunities. Additionally, the position requires customer site visits, attending trade shows, and executing other necessary tasks to enhance customer experience and achieve sales objectives.

    Sales Performance: Executes against the company’s defined quota, margin, and profitability expectations. Develops and implements detailed sales plans targeting specific products and accounts, clearly outlining key performance indicators. Ensures achievement of call volume, call quality, and responsiveness to customers.

    Customer Relationship Management: Builds and maintains strong relationships with both new and existing customers. Partners with the national accounts manager to develop and deepen relationships within Integrated Delivery Networks (IDNs), Independent Service Organizations (ISOs), and other relevant organizations. Participates in business reviews with customers and senior leadership, presenting territory and account-specific sales performance.

    Market and Product Expertise: Maintains a working knowledge of current market conditions and actively participates in industry activities. Holds an appropriate level of product expertise to accurately connect customer needs with suitable solutions, employing solution-oriented selling methods.
    Sales Process Management: Utilizes established sales methods to identify customer pain points and opportunities, issues sales quotes, and navigates through the sales cycle to secure business. Communicates effectively with customers to provide solutions and connect them with the appropriate products and services.

    Documentation and CRM Management: Works within an ERP/CRM system to create and manage documentation, track customer accounts, and monitor selling activities.
    Maintains detailed documentation of account activity within the company’s ERP/CRM system.

    Collaboration and Customer Experience: Coordinates with customer service to ensure a seamless customer experience. Meets expectations for collaboration with stakeholders, enhancing team effectiveness and customer satisfaction.

    Qualifications
    • 3+ years of related industry experience
    • Experience building customer relationships
    • Proven history of attaining sales goals and knowledge of sales cycles and methods

    Working conditions: This job operates in a professional office environment. This role routinely uses standard office equipment, including computers, phones, and photocopiers.
    Reasonable accommodation is available for individuals with disabilities to perform the essential functions of the position.

    Travel: This position is based in-house and will have travel to customer sites and trade shows.

    Email a resume and cover letter to info@tenacore.com or apply through LinkedIn.

  • IV Pump Technician

    Overview: Under the supervision of the Service Manager, performs repairs on various medical devices and equipment; namely servicing and repairing pumps (Alaris, Baxter, B Braun, Medfusion, Hospira).
    Utilizes troubleshooting skills and test equipment, process documents and drawings, disassembling and assembling devices, hand soldering components, to perform a full spectrum of repairs. Responsible for performing technical testing and verification of completed assemblies, and sub-assemblies. Records test results and other data into a computerized business system.

    Responsibilities

      Diagnose problems with customer medical equipment using industry knowledge as well as company procedures to determine what type of repairs are necessary to return equipment to end use.
      Execute repair and assembly of products for shipment to customers.
      Document inventory receipts, shipments, and movement of equipment as required.
      Follow all policies and procedures regarding clean work area and environmental issues
      Adhere to quality system standards and procedures, and ensure customer requirements and needs are met.
      Participates in corrective and preventive action process
      Continually seek to improve processes and workflow
    Minimum Qualifications
      Medical device troubleshooting and repair experience preferred, with a focus on patient monitoring, infusion pumps, and ventilators desired.
      Extensive experience using typical shop equipment and small hand tools on small scale products
      Proper ESDS procedures
      At least 2 years of experience and demonstrated ability to follow written instructions and understand basic engineering documentation – drawings, diagrams, and procedures
      Advanced knowledge of electronic test equipment
      Direct experience interfacing with work order/inventory control modules of an MRP system
      Direct experience with FDA/ISO work environment as it relates to incident reporting, nonconforming materials procedures, and equipment calibration.
      High school diploma required. Two-year technical degree or equivalent experience desirable
      IPC or J-STD-001 certification strongly desired
      Must be proficient in Microsoft Word and Excel and must be capable of learning new software programs introduced into the workflow by the company from time to time
      Ability to adapt quickly to change and work in a rapidly evolving environment Good oral and written communication skills
      Ability to work in a highly regulated medical device environment
      Must be well organized and process oriented
      Ability to interact with others effectively
      A natural problem solver who exhibits a desire to improve processes and employs the initiative to bring solutions and problems to management

    This is a non-exempt position some overtime may be required
    Payrate based on experience

    Full time position with the following benefits:
      401(k)
      Dental insurance
      Flexible spending account
      Health insurance
      Paid time off
      Vision insurance
    Schedule:
      8 hour shift
      Monday to Friday
    Ability to commute/relocate:
      Costa Mesa, CA 92626: Reliably commute or planning to relocate before starting work (Required)
    Experience:
      Biomedical Equipment Technicians: 1 year (Preferred)

    Email a resume and cover letter to info@tenacore.com or apply through LinkedIn.